Can you lock in outbound bookings and sales over the phone?
Have you got Call Centre & Sales Experience?
Situated in Manukau City (Full time Role)
Manukau Toyota Group is the largest Toyota Dealer in NZ having six sites in the Auckland area. We are a market leader in vehicle sales and have won the coveted Toyota NZ Service Cup multiple times in previous years.
We believe our success is down to our companies "Customer First" culture.
We are looking for an energetic person to join our small team of three with a primary role of managing service appointments and bookings. Customer satisfaction follow up calls will also be required along with upselling existing products & Sales.
A typical day could involve Making "outbound/warm" calls using contact lists with the ultimate goal of making successful service bookings, extending Warranties and selling Service Plans. Working in conjunction with our Service Departments to help schedule and load their daily appointments. Resolve customer issues and enquiries.
As our successful applicant, you'll be equipped with the following:
The ability to provide EXCEPTIONAL customer service
An EXCELLENT attitude - Optimistic and positive
A clear, confident and professional phone manner
Intermediate computer skills and typing speed
Product Sales / Upselling Experience
Call Centre Experience (1-2 Years minimum)
The ability to actively listen, use initiative and consider multiple points of view without judgement
Emotionally resilient, able to work under pressure and handle difficult situations with confidence
Automotive Industry / Service Advisor experience would be very valuable
Real one on one Training and Development
Career opportunities and advancement for go getters; our total staff count is 185
Great working and team environment
If you meet the above requirements, we would love to hear from you. Please APPLY NOW through the online application form.