Outbound Customer Service Operator Needed
Full Time, Automotive
Please Quote Reference Number 71328
  • Can you lock in outbound bookings and sales over the phone?
  • Have you got Call Centre & Sales Experience?
  • Situated in Manukau City (Full time Role)

  • Manukau Toyota Group is the largest Toyota Dealer in NZ having six sites in the Auckland area. We are a market leader in vehicle sales and have won the coveted Toyota NZ Service Cup multiple times in previous years.

    We believe our success is down to our companies "Customer First" culture.

    We are looking for an energetic person to join our small team of three with a primary role of managing service appointments and bookings. Customer satisfaction follow up calls will also be required along with upselling existing products & Sales.

    A typical day could involve
    Making "outbound/warm" calls using contact lists with the ultimate goal of making successful service bookings, extending Warranties and selling Service Plans.
    Working in conjunction with our Service Departments to help schedule and load their daily appointments.
    Resolve customer issues and enquiries.

    As our successful applicant, you'll be equipped with the following:
    • The ability to provide EXCEPTIONAL customer service
    • An EXCELLENT attitude - Optimistic and positive
    • A clear, confident and professional phone manner
    • Intermediate computer skills and typing speed
    • Product Sales / Upselling Experience
    • Call Centre Experience (1-2 Years minimum)
    • The ability to actively listen, use initiative and consider multiple points of view without judgement
    • Emotionally resilient, able to work under pressure and handle difficult situations with confidence
    • Automotive Industry / Service Advisor experience would be very valuable
    We offer:
    • Real one on one Training and Development
    • Career opportunities and advancement for go getters; our total staff count is 185
    • Great working and team environment
    If you meet the above requirements, we would love to hear from you. Please APPLY NOW through the online application form.

    Please Quote Reference Number 71328

    Please Complete the Details in our Form Below
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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    I am a New Zealand citizen

    I have permanent residency status (and/or Australian citizenship)

    I have a family/partner visa and no restriction on working hours

    I have a temporary work visa (silver fern skilled migrant)

    I have a temporary work visa (graduate)

    I have a temporary work visa (holiday)

    I have the right to work restricted hours (eg. I have a student visa)

    I require sponsorship to work for a new employer (includes work-to-residence visa holders)

    (Q2) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q3) Have you worked in a call centre before?
    Please select one or more of the answers below:

    Yes - in an inbound role

    Yes - in an outbound role

    No

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