Service Advisor
Hamilton, Full Time, Trades & Services
Please Quote Reference Number 71539
  • Experience working in a dealership environment
  • Strong customer service focus and ability to multi-task?
  • Join our vibrant team at Duncan & Ebbett

  • We are looking to expand our service team and are looking for a Service Advisor with previous dealership after-sales experience for our Jaguar & Land Rover brands.

    We require someone who is confident with a high level of professionalism, presentation, a polite demeanour and the ability to multi task. You will preferably have a well-established background in after sales with a strong desire to meet and exceed sales targets.

    If you are ready to take the next step in your career with a successful company working with prestigious brands in an outstanding state of the art showroom we would love you to apply.

    Success in this role will be achieving targets and identifying sales opportunities and ensuring attitude and customer service exceeds customer expectations.

    In this role you will be required to:
    • Be a strong link between the workshop and customer
    • Provide "first class" service to our clients
    • Relate positively to colleagues and contractors
    • Be able to problem solve and think logically
    • Create job packs and invoicing to manufacturers standards
    • Follow manufacturers processes for the 7 stages of repair
    This is a 45-hour week between 7.30am and 5.30pm with a rostered Saturday 9am-1pm.

    To be successful in the role the individual we are looking for will:
    • Be committed to delivering outstanding customer experiences
    • Have great time management and self-discipline
    • Have strong verbal and written communication skills
    • Take ownership/responsibility for your success and failures
    • Show the ability to hit the ground running and enjoy working under pressure
    • Be computer literate, good with numbers, accurate and have an eye for detail
    In return the successful individual will be given ongoing training and support to achieve mutually agreed goals. A remuneration package which includes base salary and a commission / bonus structure designed to reward high performance is on offer.

    Please APPLY NOW through our online application form with a current CV and covering letter.

    Please Quote Reference Number 71539

    Please Complete the Details in our Form Below
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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    I am a New Zealand citizen

    I have permanent residency status (and/or Australian citizenship)

    I have a family/partner visa and no restriction on working hours

    I have a temporary work visa (silver fern skilled migrant)

    I have a temporary work visa (graduate)

    I have a temporary work visa (holiday)

    I have the right to work restricted hours (eg. I have a student visa)

    I require sponsorship to work for a new employer (includes work-to-residence visa holders)

    (Q2) Do you have a current New Zealand drivers licence?

    Yes

    No

    (Q3) How many years experience do you have in a customer service role?

    (Q4) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q5) Do you have Automotive industry experience? (Please answer YES or NO)

    Check for Confirmation HERE after you click SEND