Courtesy Ford is New Zealand's largest independent Ford Dealer. We have branches in Palmerston North, Levin and Feilding and have been serving the needs of Manawatu and Horowhenua motorists since 1936.
We require a Service Manager to join our team in Palmerston North.
In this role you'll oversee the service department and be responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, you must satisfy service concerns of all customers, ensuring that service is performed at the highest level.
We're looking for someone who has:
Extensive technical background with management training
Been in the automotive industry for 10 years or more
Strong communication skills to deal with customers, employees and vendors
Can maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction
Understands and keeps abreast of the local regulations that affect their operations, but must also comply with these regulations including OHS and provide necessary training on these regulations and ethical practices
Previous experience as a service advisor is advantageous, however not essential.
You'll be responsible for:
Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
Creating goals and objectives for the department, which includes a marketing plan to promote new and repeat business
Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
Maintaining the highest levels of customer satisfaction as measure by the manufacture
You'll become part of an enjoyable team atmosphere in a modern, well equipped dealership. A competitive remuneration package will be offered to the successful applicant, based on their skills and experience.
If you have the skills to bring to this role we want to hear from you! Apply now through our online application form.