Customer Service Consultant
North Shore
Please Quote Reference Number 80963
  • Customer focused and ready to kick start your career?
  • Full time permanent position - full training provided!
  • Modern shift cycle of 10 hr days - 4 days on 3 days off + 2 weekends off a month

  • NZ Roadside Assistance is a leading provider offering unique customer assistance programs to the insurance and automotive sectors.

    We currently have an opportunity available for a Customer Service Superstar to join our relaxed, friendly and supportive team on the North Shore.

    This is a full time position working 40 hours per week with overtime if required. We run a modern shift cycle of 10 hour days so you would work 4 days on and 3 days off on set shifts Mon - Sun with 2 weekends off a month.

    Previous experience in a customer facing or phone based customer service role would be an advantage however if you have a positive, can do attitude and are keen to learn - we want to hear from you!

    You will be a key member of our team involved in building lasting relationships with the company's clients, customers and service provider network - many of whom you will deal with on a daily basis.

    You will enjoy problem solving and providing an informative service whereby you will be tending to customer's requirements. You will be managing daily cases on our Auto Assistance software and maintaining the program and services accordingly.
     
    To be successful in this role, you will need:
    • A willingness to go the extra mile helping others
    • Confident computing skills
    • Strong administration, processing and problem solving skills
    • Very strong spoken and written English communication for both inbound and outbound customer services
    • Accuracy, attention to detail, good follow up skills, reliability
    • To be highly organized, self motivated and be able to work unsupervised at times
    • To be available between the hours of 7:30am-8:30pm and be able to work rostered weekends
    Remuneration for this role will be negotiated with the successful candidate depending on experience.
                      
    Our reputation has been earned with our expert knowledge and commitment to providing only the best possible service.

    We want to keep it this way, so if you are the like-minded Customer Service person we're looking for, please APPLY NOW through our online application form including a cover letter and up to date CV.

    Please Quote Reference Number 80963