Passionate about providing excellent customer service?
Experience in Marketing is beneficial but not essential
Safety 'n Action is New Zealand's leading provider of Health and Safety training and advisory services. This division is part of the Aspire2 group which provides education and training to 44,000+ people every year.
We have a clear mission to transform New Zealand's Health and Safety culture, so everyone goes home safely from their place of work.
Safety 'n Action are seeking
We are seeking a passionate and creative team player with experience working in customer service and administration. You will have excellent problem solving skills and proven experience in dealing with challenging situations and difficult customers. Previous experience in Marketing is beneficial but not essential.
We are well known for delivering market leading Health and Safety training and we are seeking someone who truly understands what excellence in customer service looks like to help us maintain and grow our presence in market.
Acting as a liaison, you will provide product/services information and resolve any emerging problems that our clients and sales team members might face. Other key duties include:
Create and monitor training agreements
Assist with "unsold seats" strategy, providing insights and ways to improve
Work with our scheduling team to offer course dates to clients and place course bookings
Assist with responses from EDM's and other marketing campaigns
Complete social media tile designs (inDesign) for social media pages
Provide innovative ideas for marketing campaigns
Action changes to website and marketing material as directed by the Marketing team
Undertake other duties as assigned by management
Our training solutions are industry aligned with presence nationally. Therefore we are seeking someone who brings agility and creativity to change with an adaptability to systems and technology, and is well versed in Microsoft CRM and Adobe Creative Suite. This is a busy role that requires effective communication skills and the ability to work well under pressure.
We are fun and interesting to work with; will support and resource you well - and want only the most dedicated to join us.
If this sounds like you, apply online through our application form below.