Customer Service Representative (Bilingual)
Hobsonville, Full Time, Customer Service
Please Quote Reference Number 83357
  • Previous Contact Centre or Customer Service experience
  • Do you speak fluent English and Mandarin?
  • Full time opportunity working Monday to Friday

  • Hobsonville Toyota is proud to be a reputable leading company with a supportive team environment. But without great team members, we wouldn't be as successful as we are today!

    We require an English and Mandarin speaking Call Centre Operator to join our team in this full time role working Monday to Friday between 7am-6pm.

    You will start out based at our Henderson brand but will relocate to our new purpose-built contact centre in a great Hobsonville location.

    You will be responsible for contacting our existing customer database to make bookings for our service department, selling service plans and warranties, taking general enquiries and finding the right person to help, and office administration.

    This is an important position in our company as there is no one more important to us than our customers.

    The role will suit someone with a call centre or customer service background - while there is no cold calling in this position, you'll still need to be comfortable with contacting people from all walks of life.

    To be successful you will need:
    • Excellent communication and interpersonal skills
    • High empathy and the ability to multi-task
    • Proficiency in Microsoft Office
    • The ability to work from home at short notice (equipment provided)
    • A Sales background is of benefit but not essential
    The role will suit someone who is confident; a 'go-getter' with strong initiative who is capable of working independently.

    Don't miss this chance to be a part of the Toyota family. Please apply now through the online application form with your up to date CV and a cover letter.

    Please Quote Reference Number 83357

    Please Complete the Details in our Form Below

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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q3) Can you speak Mandarin fluently? (Please Answer: YES or NO)

    (Q4) How many years experience do you have in a customer service role?

    (Q5) What is your expected annual salary?

    (Q6) If you were on the phone with a disgruntled customer what would you do to defuse the situation?

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