Customer Care Representative
Wiri, Full Time, Customer Service
Please Quote Reference Number 83421
  • Do you enjoy providing the best customer service?
  • Exciting role in a family business with strong values
  • Join the team at Advance Flooring System in Wiri

  • Advance Flooring systems is a family business that has evolved over four generations and four decades. Since 1976, we have been designing and manufacturing innovative entrance matting systems and importing and distributing inspiring commercial floor coverings.

    We have an exciting opportunity for a Customer Care Representative to join our team based in Wiri.

    In this role you will be the 'face' of AFS, responsible for ensuring the customer experience is 'best in industry,' reflecting our company's core values and respect for the customer. You will provide product and service information and resolve any emerging problems that our customers might face, with proactive communication, accuracy, and efficiency.

    This is an important role so we need someone with a positive approach to their work and exceptional written and verbal communication skills.

    To be successful you will also need:
    • Exceptional relationship management
    • Strong administration skills
    • To be self-motivated with an eye for detail and accuracy
    • A strong focus on customer service
    • Experience in quickly identifying solutions to issues
    • Proven analytical skills
    • Intermediate skills Microsoft applications
    • Experience in working with ERP based business systems
    If you are looking for a role within a supportive and tight-knit team environment where your work is valued, THIS is your opportunity.

    APPLY NOW through our online application form.
    Please Quote Reference Number 83421

    Please Complete the Details in our Form Below

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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    I am a New Zealand citizen

    I have permanent residency status (and/or Australian citizenship)

    I have a family/partner visa and no restriction on working hours

    I have a temporary work visa (silver fern skilled migrant)

    I have a temporary work visa (graduate)

    I have a temporary work visa (holiday)

    I have the right to work restricted hours (eg. I have a student visa)

    I require sponsorship to work for a new employer (includes work-to-residence visa holders)

    (Q2) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q3) How many years experience do you have in a customer service role?

    (Q4) How would you rate your computer skills?




    (Q5) Do you have experience in working with ERP based business systems?



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