High energy customer-focused problem solver wanted, join our Customer Care team
Opportunity for ongoing career progression
Fast-Paced and rewarding environment
Manukau Toyota Group is the largest Toyota dealership in New Zealand with approximately 200 Team Members working across five different sites around Auckland's South & South-East. Celebrating our 30-year anniversary in 2021, we are New Zealand owned and operated.
About the opportunity:
Our goal is to have our customers finish their visit or call with us with a smile on their face and this exciting opportunity for is for someone who can help us do that! You are likely ambitious and driven with a passion for providing excellent customer service. The role is within the Service Team at our Manukau Store. The main purpose of this role is to attend to customer matters in a timely and considered way and in a manner consistent with the Manukau Toyota Group front-line service strategy.
As part of this role, you will be:
Booking service and repair appointments - accuracy is critical
Resolving customer issues and answering enquiries through inbound calls - a clear and friendly tone is essential
Making outbound calls to customers that are due for Service or WOF
Recording and reporting data with a focus on data integrity
Minimum 12 months Customer Service Experience. Automotive industry experience would be an advantage.
Excellent verbal and written communication and interpersonal skills
Well-organised with the ability to work (sometimes unsupervised) in a fast-paced friendly environment
Excellent time management skills
Sound computer skills and the willingness to learn new systems and processes
What we can offer:
Comprehensive in-house learning and development
Opportunities to develop your skills for career progression
A supportive team environment
Good remuneration package tailored to reflect your experience
If you feel this role matches your skill set, we want to hear from you!