Customer Service / Administrator
Full Time, Automotive
Please Quote Reference Number 86578
  • Office Administrator with exceptional Customer Service
  • Great salary on offer aligned with experience
  • Monday - Friday role in either Wellington or Porirua

  • Novus Auto Glass Wellington/Porirua is part of a locally owned and operated franchise that covers the Wellington, Porirua and Kapiti area. Our core business is to repair and replace automotive glass. We are part of the leading network of auto glass suppliers in NZ.

    We are currently looking for a positive and motivated Customer Service Administrator to join our front of house team in Wellington or Porirua.

    You will be responsible for making and organizing customer bookings and ordering required parts/stock, handling and processing insurance claims through our in-house management system. You will be a key part of our team being the first point of contact for walk-in customers and answering customer enquiries by phone or face to face.

    Our successful applicant will have:
    • Proven experience in office administration
    • A commitment to providing exceptional customer service
    • A high level of organizational skills
    • Resilience and not get flustered easily when dealing with high volumes of customers and claims
    • Attention to detail and accuracy when processing orders, bookings and claims via web, face to face and telephone
    • Proactive, have initiative, and be willing to pitch in on a variety of tasks
    • Excellent English verbal communication skills and interpersonal skills
    • Knowledge of Microsoft Office and other common applications
    • Proficient using multi tab web browsers (Chrome or Edge etc)
    Previous experience within the automotive, insurance, or other trade businesses will be highly regarded.

    We can provide:
    • A great salary aligned with the skills and experience you bring to the role
    • Training and development opportunities
    • Free parking
    • Full training in the systems we use
    This is a full time permanent position working Monday - Friday, 8am - 5pm with an anticipated start date of the 22nd of July.

    Sound like you? Please APPLY NOW through our online application form below with a current CV.

    Please Quote Reference Number 86578

    Please Complete the Details in our Form Below

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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    I am a New Zealand citizen

    I have permanent residency status (and/or Australian citizenship)

    I have a family/partner visa and no restriction on working hours

    I have a temporary work visa (silver fern skilled migrant)

    I have a temporary work visa (graduate)

    I have a temporary work visa (holiday)

    I have the right to work restricted hours (eg. I have a student visa)

    I require sponsorship to work for a new employer (includes work-to-residence visa holders)

    (Q2) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q3) Do you have previous Office Administration experience?



    (Q4) Why do you believe youre the ideal candidate for this position?

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